Privacy Policy

Last updated: 1/14/26

This Privacy Policy describes the policies and procedures of Factory Doors & Windows Inc
(“the Company,” “We,” “Us,” or “Our”) regarding the collection, use, and disclosure of Your information when You
use our website (the “Service”). It also explains Your privacy rights and how applicable laws protect You.

By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined below. These definitions apply regardless of
whether the terms appear in singular or plural.

Definitions

  • Company refers to Factory Doors & Windows Inc.
  • Country refers to the United States.
  • Device means any device capable of accessing the Service.
  • Personal Data means any information that identifies or can reasonably identify an individual.
  • Service refers to the Company website.
  • Service Provider means a third party that processes data on behalf of the Company.
  • Usage Data refers to data collected automatically through use of the Service.
  • You means the individual accessing or using the Service.

Information We Collect

Personal Data

While using Our Service, We may collect limited personally identifiable information, including:

  • First and last name
  • Email address
  • Phone number

Phone numbers are collected solely so that We may contact You directly regarding your inquiry,
request, or ongoing business relationship.

We do not use phone numbers for marketing, advertising, mass messaging, or promotional purposes. We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.

Usage Data

Usage Data is collected automatically and may include information such as IP address, browser type,
pages visited, time and date of visits, and diagnostic data used to improve website performance and security.

How We Use Your Information

The Company uses Personal Data strictly for the following purposes:

  • To respond to inquiries and requests
  • To communicate regarding services you requested
  • To manage internal operations and customer relationships
  • To maintain the security and functionality of the Service

We do not sell, rent, or trade Personal Data, including phone numbers.

Use of Twilio and Third-Party Services

We use third-party service providers to support limited internal business operations.

Twilio is used exclusively to send internal notifications to Company team members
(for example, alerts when a form is submitted).

Twilio is not used to send marketing messages, promotional SMS, or automated customer text messages.
Customer phone numbers are not used for outbound SMS campaigns.

These service providers are contractually obligated to protect Your data and use it only for the purposes
described in this Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience.
You may disable cookies through your browser settings; however, some features of the Service may not function properly.

Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy,
comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We take reasonable administrative, technical, and physical measures to protect Your Personal Data.
However, no method of transmission over the Internet or electronic storage is 100% secure.

Children’s Privacy

Our Service is not directed to individuals under the age of 13, and We do not knowingly collect Personal Data
from children under 13.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the privacy practices
or content of those websites and encourage You to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised
“Last updated” date.

Contact Us

If You have any questions about this Privacy Policy, You may contact Us at:

Phone: 516-672-0173